In The Media , 4 June 2013
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' Jebsen & Jessen Communications Adds The Call Center School Certification Programmes to Training Portfolio in Southeast Asia (Globally recognised certification programmes provide enhanced career advancement opportunities for contact centre professionals) '


Kuala Lumpur (Malaysia), 4 June 2013 - Jebsen & Jessen Communications (JJC), a leading business communication specialist focused on the contact centre space, announced during its Contact Centre Knowledge Sharing and Networking event at The Mandarin Oriental Hotel, Kuala Lumpur that its existing training portfolio for contact centre professionals has been augmented with a new strategic partnership with renowned contact centre knowledge provider The Call Center School (TCCS).

As the authorised TCCS Distributor and Certified Training Partner in Singapore, Malaysia, Thailand, Indonesia, and Vietnam, JJC has honed its competitive edge in the industry and believes the partnership will successfully add value to the contact centre workforce and retain talent for its customer base.

“By offering TCCS’ Certification Programmes JJC is equipped to fill a clear need in the contact centre industry across Southeast Asia for professional recognition of this specialisation while rounding out our training strategy and extending the training solutions that we offer,” says Mr. Harold THNG, Regional Managing Director, JJC. “We are proud to be associated with one of the most recognised contact centre certification providers in the world and to help contact centre personnel in many ASEAN countries in their quest to learn and develop themselves over their careers. This new partnership complements our role as a solution and service provider and our existing training courses extremely well.”

“A much greater emphasis is being placed on career progression within the contact centre today. There has been growing demand in the industry for training programmes that focus on the professional development of individuals within the contact centre, but few which are globally recognised,” says JJC Malaysia’s Managing Director, Ms. GOH Poh Gan, who heads the regional training effort. “Financial institutions, firms in healthcare and hospitality, communications service providers as well as other companies maintaining contact centres will all find these courses relevant.”

“We’re delighted to have developed this agreement with Jebsen & Jessen Communications. It’s clear they are an established player in the regional call centre space, and have the expertise and reach to help more call centre professionals in Southeast Asia maximise their potential,” says Ms Penny REYNOLDS, co-Founder of The Call Centre School.

US-based TCCS is an established and distinguished training school in the contact centre industry that offers training and certification programmes for contact centre professionals pursuing or seeking career advancement. TCCS programmes are based on industry best practices and offer not only the fundamentals but a comprehensive curriculum on contact centre operations suited to the business needs of contact centres and related personnel.

TCCS’ award-winning Masters Series in Call Center Management consists of professional tracks that span the spectrum of contact centre responsibilities, from refining the skills of contact centre staff to raising operational standards and optimising how the contact centre is run. All TCCS programmes incorporate interactive activities to equip contact centre professionals with job-ready skills and practical experiences that allow them to put newly-acquired knowledge to work immediately. The courses are delivered through various mediums such as traditional classroom training and self-paced e-Learning modules. Students are measured on the knowledge enhancement and effectiveness of these courses through well defined pre-training assessments and specific post-training mastery examinations.

JJC’s Business Consulting team now includes members which are TCCS-certified instructors, with more team members currently undergoing the certification process. For more information about this service, visit or email

About Jebsen & Jessen Communications

We deliver business communication solutions for our multinational customers. Along with the service offering of Business Consulting, Corporate Training and Certification programmes, we also specialise in the execution and implementation of IP (Internet Protocol) infrastructure, we help our customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. We are one of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, and have over 370 staff, supporting more than 800 customers globally.

JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its strong reputation as a trusted partner in the contact centre space across industry verticals and by leading vendors.

For more information, please visit

About The Call Center School

The Call Center School is dedicated to the professional development of individuals in the call center industry. We offer a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, as well as industry vendors. Working with our global partner network, our curricula is available around the world and has been utilized by thousands of contact center operations to enhance their effectiveness in serving their customers.